Return & Replacement Policy
At Home.Works, we stand behind the quality of everything we curate. This policy outlines the conditions under which returns and replacements are processed.
1. Manufacturing Defects
If a product is found to have a manufacturing defect upon delivery, we will replace it at no additional cost. Defects must be reported within 48 hours of delivery with photographic evidence.
2. Made-to-Order Pieces
Pieces configured to your dimensions cannot be returned unless they are found to be defective. Please verify your measurements before placing an order.
3. Standard Products
Standard-size furniture, lighting, and home textiles may be returned within 7 days of delivery if they are in original packaging, unused, and undamaged. A restocking fee of 15% may apply.
4. Warranty Claims
All furniture and lighting products come with warranty coverage as specified at the time of purchase. Warranty covers structural defects and manufacturing faults beyond normal use. Please retain your purchase receipt for warranty claims.
5. How to Request a Return
- Contact our customer service via the Contact Page
- Provide your order details and reason for return
- Our team will inspect the product within 3–5 business days
- Approved returns will be processed within 7–10 business days
6. Exclusions
Returns are not accepted for:
- Products damaged due to misuse, negligence, or improper care
- Normal wear and tear over time
- Products purchased from unauthorized retailers
- Clearance or sale items (unless defective)